Last Revised: October 1st, 2013
We will accept returns on opened merchandise that you have purchased from us that has a manufacturing defect subject to goods being returned within thirty (30) days of purchase. Please include a note explaining the manufacturing defect. If there is no note of explanation, the package will be processed as an opened return and will not be eligible for a refund. Otherwise the return will be processed for a refund per our Refunds & Returns Policy.
An exception to the above rule requiring return within thirty (30) days applies to Transcend machines. Your Transcend machine is covered by a manufacturers warranty for two years from the date of purchase. If your machine becomes unserviceable within the warranty period please call us. Our staff are very experienced at diagnosing problems over the phone. If after talking with you we believe the machine is unserviceable we will ask you to ship the machine back to us. You will be responsible for the cost of shipping. On receipt our technicians will check the unit and if we confirm it is unserviceable, we will immediately send you a new machine (the same model, or if the machine has been superseded, the new model that replaces the unit you previously purchased.) The new machine will be set to your prescription on file. We will make the claim with the manufacturer for the defective unit.
We will free-ship the replacement unit to you by FedEx Home (3-8 days delivery depending on the state you live in). If you want expedited delivery (FedEx overnight, or 2 day delivery), please be sure to tell the patient services representative handling the warrant return or email us or call us toll-free on 1-888-447-4786 and we will take payment for the expedited shipping cost of the new unit. Please see our Shipping Policy for details of the costs for expedited shipping.
The return address for machine warranty claims is:
Classic Sleepcare LLC
Web Shop Warranty Returns Dept
30851 Agoura Rd, Ste 202
Agoura Hills CA 91301